Last updated August 3, 2026

Privacy Policy

Effective date: August 3, 2026

This Privacy Policy explains how SLS Consulting LLC, doing business as Closer (“Closer,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit gettingcloser.co, join our membership, attend our events, use our community or AI dating coach, or participate in our matchmaking database.

Closer is a dating and connection membership. That means some of the information we handle is personal and sensitive by nature: your relationship goals, who you are attracted to, your photos, and things you say out loud in a room full of other people. We want you to know exactly what happens to it.

If you do not agree with this policy, please do not use the Services.

1. The short version

We collect what you give us, what happens when you use the site, and what we record at events and sessions.
We photograph and film live events, and we record online sessions with members on camera. Those recordings go into our member archive and our marketing. See Section 5.
If you join the matchmaking database, our matchmakers share your profile with potential matches, including Sophy Love clients who are not Closer members. Your contact information is only released after both people agree to an introduction. See Section 6.
Your AI dating coach conversations are stored and can be read by our staff. See Section 7.
We do not sell your personal information.
You can opt out of marketing, pause or delete your matchmaking profile, request removal of media, and ask us to delete your data. See Sections 11 and 12.

2. Information you give us

Account and membership. Name, email address, phone number, zip code or city, password, and billing information.

Profile and intake. Age or birth date, photos, occupation, education, relationship history and status, whether you have or want children, lifestyle details, values, what you are looking for in a partner, and anything else you choose to tell us in an application, interview, questionnaire, or conversation with our team.

Sensitive information. To do our work, we may collect and use information that is treated as sensitive under some privacy laws, including your sexual orientation, the gender or genders you date, your relationship structure and dating preferences, and, if you volunteer it, information about your religion, ethnicity, health, or personal history. You provide this knowingly and voluntarily when you fill out a profile or speak with our team. We use it only to operate the membership, facilitate events, and make matchmaking judgments. We do not use it for advertising and we do not sell it.

Event participation. Which events you register for, attend, or cancel, dietary or accessibility needs, and, after an event, who you indicated interest in connecting with.

Community content. Your community profile, posts, comments, and messages.

AI coach conversations. Your text messages and voice recordings with the AI dating coach, and transcripts of them.

Communications. Emails, texts, support requests, survey answers, testimonials, and feedback you send us.

Free guide signup. First name, zip code, and email address.

3. Information we collect automatically

When you use the site or member platforms, we and our providers may collect device and browser type, IP address, general location inferred from IP address, pages viewed, referring URLs, time on page, links clicked, email opens and clicks, and similar analytics data. We use cookies and similar technologies for this. See Section 9.

4. Information we receive from others

Payment processor: confirmation of payment, last four digits of your card, and billing status. We never receive or store your full card number.
Community and video platforms: activity and account data from the third-party platforms that host our community, courses, and sessions.
Other members and clients: feedback about an introduction or an event interaction, including reports of concerning behavior.
Sophy Love: if you are also a client of the Sophy Love matchmaking practice, information from that relationship may inform your consideration for Closer introductions.

5. Photos, video, and session recordings

What we record. We photograph and film live Closer events. We record online strategy sessions and community calls with participants visible and audible on camera. Those session recordings become part of the searchable member archive.

How we use this media. We use photos, video, and audio from events and sessions for:

Marketing, advertising, promotion, social media, and our website
Email, printed materials, press, and partner communications
Member-facing course content and the searchable session archive
Internal training, facilitator development, and quality review

When you attend or participate, you grant us a broad, perpetual license to use your name, image, likeness, voice, and statements in these ways. The full terms of that release are in Section 9 of our Terms of Service.

What this means practically. Appearing in Closer materials may identify you publicly as someone who attended a singles or dating event. Please consider that before participating on camera.

Session archives and other members. Recorded sessions include other members talking about their real dating lives. Access to the archive is limited to current members, and members agree not to download, share, or repost that material. We cannot guarantee that every member will honor that, so please share at a level you are comfortable with.

Removal requests. Email privacy@gettingcloser.co describing the photo, clip, or recording you want removed. We will consider every request in good faith and make reasonable efforts to remove or replace it in channels we control. We cannot recall material that has already been printed, distributed, licensed, cached, reposted by others, or edited into an archived session.

Retention. We keep event and session media indefinitely unless we remove it in response to a request.

6. Matchmaking: how your information is shared

If you create a matchmaking profile, here is exactly what happens to it.

Internal review. Our matchmaking, facilitation, and event staff review and discuss your profile.

Sharing with potential matches. Our matchmakers share your profile, including your photos and the personal details you provided, with people they believe may be compatible with you. That includes:

Other Closer members
Clients of the Sophy Love matchmaking practice who are not Closer members

Contact information is held back. We do not release your phone number, email address, or last name to another person until both of you have reviewed the other and agreed to an introduction.

Not public, not sold. Matchmaking profiles are never published on the open internet, listed publicly, shown as swipeable profiles, or sold. [ Your control. You can pause or delete your matchmaking profile at any time in your account settings or by emailing privacy@gettingcloser.co. That stops future sharing. It cannot retract information already shared with someone, and it cannot make them forget what they saw.

After an introduction. Once we introduce two people, whatever you share with each other is between you. This policy does not govern what another person does with information you give them directly.

7. AI dating coach

Your conversations with the AI dating coach, including voice recordings and transcripts, are stored on our systems and with our AI providers.

Our staff can read them. We review conversations to improve the tool, train facilitators, ensure quality, investigate misuse, and follow up with you when you ask for support.

Third-party model providers. The coach is powered in part by third-party AI providers, which process your inputs under their own terms.

What not to share. Please do not put information into the AI coach that you would not want a member of our team to read, including government identifiers, financial account details, or another person’s private information.

8. How we use your information

We use personal information to:

Provide and operate the membership, events, courses, archives, community, and AI coach
Process payments, manage subscriptions and renewals, and send billing notices
Screen applicants and decide who to admit
Run live and online events, including seating, pairing, and facilitation
Consider you for matchmaking introductions and make those introductions
Personalize what we recommend and show you
Send you service messages, event announcements, and, if you have not opted out, marketing and newsletters
Improve the Services, including analyzing usage and reviewing recordings and coach conversations
Keep members safe, investigate reports, and enforce our Terms
Comply with law and respond to lawful requests
Establish, exercise, or defend legal claims

9. Cookies and analytics

We use cookies, pixels, and similar technologies to keep you logged in, remember preferences, measure traffic, and understand how the site is used. Some are set by our analytics and email providers.

Most browsers let you block or delete cookies. Blocking them may break parts of the site.

Do Not Track and universal opt-out signals. We honor recognized universal opt-out signals such as Global Privacy Control where required by law. [ Advertising. We use advertising pixels from Google, Meta, TikTok, and LinkedIn, which may constitute “sharing” for cross-context behavioral advertising under California law. You can opt out by emailing privacy@gettingcloser.co.

We share personal information with:

Service providers who work on our behalf under contract, including our payment processor, community platform, email and CRM provider, video hosting and archive platform, scheduling tools, AI model providers, analytics providers, and cloud hosting
Facilitators and contractors who run our events and sessions
Other members and Sophy Love clients, as described in Section 6, and as visible in community spaces and recorded sessions
Event venues and partners, limited to what they need such as headcount and dietary needs
Legal and safety recipients, when we believe disclosure is required by law or reasonably necessary to protect someone’s safety, investigate fraud, or enforce our Terms
A successor, if Closer is involved in a merger, acquisition, financing, or sale of assets. We will notify you if your information becomes subject to a different privacy policy.

We do not sell your personal information. We have not sold personal information in the preceding 12 months, and we do not sell or share the sensitive personal information described in Section 2.

11. Your choices

Marketing email: unsubscribe from any marketing email or contact privacy@gettingcloser.co. We will still send service and billing messages.
Texts: reply STOP to opt out of text messages.
Profile: update or correct your information in your account or by contacting us.
Matchmaking: pause or delete your matchmaking profile at any time.
Media: request removal of a photo, clip, or recording as described in Section 5.
Community: delete your posts or your community profile.
Account: cancel your membership at any time and ask us to delete your account.

12. Your privacy rights

Depending on where you live, you may have some or all of the following rights:

Know and access: what personal information we hold about you, where we got it, why we use it, and who we share it with
Correct: inaccurate personal information
Delete: your personal information
Portability: receive a copy in a usable format
Opt out: of sale, sharing for cross-context behavioral advertising, and profiling with legal or similarly significant effects
Limit: the use of sensitive personal information to what is necessary to provide the service
Non-discrimination: we will not deny service, charge a different price, or provide a lower quality service because you exercised a right
Appeal: if we deny your request, you may appeal by replying to our decision

California residents. Under the CCPA as amended by the CPRA, we collect the categories of personal information described in Sections 2 through 4, including identifiers, customer records, commercial information, internet activity, audio and visual information, geolocation inferred from IP address, professional information, inferences, and sensitive personal information (specifically, sexual orientation and sex life information used to operate a dating service). We collect it for the purposes in Section 8, from the sources in Sections 2 through 4, and share it with the categories of recipients in Section 10. We do not sell personal information and we do not use or disclose sensitive personal information beyond the purposes permitted under Cal. Civ. Code § 1798.121.

Colorado residents. Under the Colorado Privacy Act you have the rights listed above, including the right to opt out of targeted advertising and profiling and the right to appeal a denied request. We obtain your consent before processing sensitive data, which you give when you create a matchmaking profile or provide the information described in Section 2.

Other states. Residents of other states with comprehensive privacy laws have similar rights and may exercise them the same way.

How to exercise a right. Email privacy@gettingcloser.co with your request and the email address on your account. We will verify your identity before acting, usually by confirming information already on your account, and will respond within the timeframe the law requires (generally 45 days, extendable once). An authorized agent may submit a request on your behalf with written permission.

A note on limits. Some information cannot be fully deleted. We may retain records needed for legal, tax, safety, or dispute purposes, and we cannot retrieve information already shared with another member or client, or remove you from material outside our control.

13. Retention

We keep personal information for as long as your account is active and afterward as needed to run the business, resolve disputes, enforce agreements, and meet legal obligations. In general:

Account and billing records: at least 7 years after your last transaction, for tax and legal purposes
Matchmaking profile: until you delete it, then archived for 12 months
AI coach conversations: 36 months, then deleted or de-identified
Event and session media: indefinitely, subject to removal requests
Marketing contact records: until you unsubscribe, plus a suppression record so we do not email you again

14. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls, encryption in transit, and vendor agreements. No system is perfectly secure, and we cannot guarantee absolute security. Please use a strong, unique password and tell us right away if you think your account has been compromised.

15. Children

The Services are for adults 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn we have, we will delete it. Contact privacy@gettingcloser.co if you believe a minor has provided us information.

16. Third-party sites and platforms

Our community, courses, payments, and some sessions run on third-party platforms with their own privacy policies. When you use them, their policies also apply. We are not responsible for how third parties handle your information outside our instructions to them.

17. Where we operate

Closer is based in the United States and processes information in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to and processed here, where privacy laws may differ from those in your country.

18. Changes to this policy

We may update this policy. We will change the date at the top and, for material changes, notify you by email or in-product before the change takes effect.

19. Contact us

SLS Consulting LLC d/b/a Closer 16950 Via de Santa Fe, Suite 5060, Rancho Santa Fe, CA 92067 privacy@gettingcloser.co